DOA

In case of DOA (badly operation of the product within the term of 15 days after the date of the purchase invoice) the client will have to fill in the form and to mention in the square “Description of the problem”, besides the explanation of the possible most extensive problem, word DOA. In this case the product will take shelter, it will change by a completely new product and it will be sent to the client. In order to make use of service DOA the client will have to send the packed good product in a neutral box but with its original packing, its cables, and in applicable case also the battery, besides the original invoice of purchase. Once received Point of View receives the product and confir me that satisfies these requirements, will be come to the shipment of the new product. In case these requirements do not meet, service DOA will not be applied and the steps will be followed that explain in the section Service of collection, repair and return: within the first year from the date of purchase of the invoice

Once filled in the form, the client will receive an email having confirmed that has been received its request. Within 24 hours after the registry he will receive in his email an electronic label of return of the following direction of email: Comserve Network Netherlands B.V. [No_Reply@Comserve-nl.com]. Please, it prints the label and it reads and it follows the instructions of this label with attention. The client will have to contact with UPS to fix the collection of the product either to give it near UPS in center the more. The nearest center can be found in the email with the label of UPS in the Link “To find the location on watch nearer”.

Important note: the Link of the Web expires in 10 days after receiving the email.
Before sending the product the client will have to make sure:
•   to make a backup of all programs, data and contents stored in its product
•   to include a copy of the original invoice of the purchase
•   Appropriately to pack the product in a box of neutral color but with its original packing, including cables and in applicable case the battery.

Point of View does not become person in charge by caused damages in case these damages have been caused by bad packing of the product.

Point of View becomes person in charge of loss or damages in the product only in the following cases:
•   while he is in possession of Point of View
•   in transit in the cases in that Point of View is responsible by the positions for the transport.

Point of View does not become person in charge of losses in case him client cannot present/display “test of collection”.

The Point products of View are guaranteed against defects of mechanical failures or electrical interns, by a period of 24 months. The guarantee of the battery is limited 6 months from the date of purchase except opposite information in the manuals. Once exceeded the period of 6 months from the date of purchase, the change of the battery, it will be received. The validation of the guarantee is realized with the invoice of purchase or similar.

I have read and acceptance the conditions of use and the service.